Terms and Conditions

Welcome to Twisted Knit Boutique! We're so glad you're here. We believe in transparency and want you to have the best possible experience when shopping with us. Please take a moment to review our Terms and Conditions, which outline the guidelines for using our website and purchasing our unique handmade items.

By accessing or using our website, twistedknitboutique.com you agree to be bound by these Terms and Conditions.

1. General Information

* About Us: Twisted Knit Boutique (referred to as "we," "us," or "our") operates this website. We specialize in creating high-quality, handmade items, and one-of-a-kind knitted and crocheted items.

* Acceptance of Terms: Your access to and use of our website, including any content, functionality, and services offered on or through twistedknitboutique.com is conditioned upon your acceptance of and compliance with these Terms.

* Changes to Terms: We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Products and Services

* Handmade & One-of-a-Kind: All merchandise available at Twisted Knit Boutique is lovingly handmade and truly one-of-a-kind. Due to the artisanal nature of our products, there may be slight variations in color, size, texture, or design from what is pictured. These variations are inherent to handmade items and contribute to their unique charm and character. We strive to provide accurate descriptions and high-quality images, but please understand that differences may occur.

* Product Availability: All products are subject to availability. While we make every effort to keep our inventory updated, a specific item may become unavailable after being added to your cart. In such a case, we will notify you promptly and offer alternatives or a full refund for that specific item.

* Pricing: All prices are listed in USD and is subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without notice.

* Intellectual Property: All designs, product images, text, and content on this website are the intellectual property of Twisted Knit Boutique and are protected by copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.

3. Orders and Payment

* Order Acceptance: Your placement of an order does not necessarily indicate our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.

* Payment: We accept various payment methods as indicated at checkout. All payments must be processed securely. We do not store your credit card details.

* Order Confirmation: Once your order is complete, you will receive an order confirmation email. This email is your receipt and includes your order details.

4. Shipping

* Shipping Rates & Times: Shipping rates and estimated delivery times will be calculated and displayed at checkout.

* Processing Time: Please allow 2-4 business day (unless otherwise indicated) for order processing before shipment, as each item is handmade.

* Shipping Liability: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. It is the customer's responsibility to ensure a secure delivery location. Once an item is shipped, the responsibility for its delivery rests with the shipping carrier.

* We do NOT offer International Shipping

5. No Returns or Refunds Policy - All Sales Final

* **Due to the unique and handmade nature of our products, and as clearly stated on our product pages and throughout our website, all sales are considered final.

* We do not offer returns, exchanges, or refunds on any purchased merchandise.

* Why this policy? Each piece from Twisted Knit Boutique is a distinctive work of art, crafted with individual care. Once an item has found its new home, it cannot be resold as "new" due to its handmade and one-of-a-kind status.

* Your Responsibility: We strongly encourage you to carefully review product descriptions, images, and dimensions, and to ask any questions you may have before making a purchase. We are always happy to provide additional details or photos to help you make an informed decision.

* Damaged Items: In the unlikely event that your item arrives damaged due to shipping, please contact us within 24 hours of delivery with clear photos of the damage to the item and the packaging. We will assess the situation on a case-by-case basis.

6. User Conduct

* Prohibited Uses: You agree not to use our website for any unlawful purpose or in any way that violates these Terms and Conditions. This includes, but is not limited to, interfering with the website's functionality, collecting personal data of others, or engaging in any fraudulent activity.

* Accuracy of Information: You agree that all information you provide to us (e.g., shipping address, payment details) will be accurate and complete.

7. Limitation of Liability

* Twisted Knit Boutique shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of, or inability to use, our website or products purchased through our website.

* Our total liability to you for any damages shall not exceed the amount paid by you for the products in question.

8. Indemnification

You agree to indemnify, defend, and hold harmless Twisted Knit Boutique, its owners, employees, and affiliates, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third-party.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

customerservice@twistedknitboutique.com