At Twisted Knit Boutique, we deeply value your privacy and trust. This Privacy Policy explains how we collect, use, protect, and disclose information and data when you visit our website, twistedknitboutique.com (and tkb.com, if applicable), or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information for various purposes to provide and improve our service to you.

• Personal Data: While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address (billing and shipping)

  • Payment information (processed securely by third-party payment processors, we do not store full credit card details)

  • Any other information you voluntarily provide to us (e.g., in customer service inquiries)

• Usage Data: We may also collect information on how the website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

  • Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

  • Examples of Cookies we use:

    • Session Cookies: We use these to operate our service.

    • Preference Cookies: We use these to remember your preferences and various settings.

    • Security Cookies: We use these for security purposes.

    • Advertising Cookies: These may be used to serve you with advertisements that may be relevant to you and your interests.

  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

Twisted Knit Boutique uses the collected data for various purposes:

• To provide and maintain our website and services.

• To process and fulfill your orders and transactions.

• To notify you about changes to our service.

• To allow you to participate in interactive features of our service when you choose to do so.

• To provide customer support.

• To gather analysis or valuable information so that we can improve our website and offerings.

• To monitor the usage of our website.

• To detect, prevent, and address technical issues.

• To send you marketing and promotional communications (if you have opted-in to receive them).

• To personalize your experience and deliver content and product offerings relevant to your interests.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personal Data without your consent, except as described below:

• Service Providers: We may employ third-party companies and individuals to facilitate our website and services ("Service Providers"), to provide the service on our behalf, to perform website-related services, or to assist us in analyzing how our website is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:

  • Payment Processors: Squarespace for securely handling your transactions. We do not store your full payment card details.

  • Shipping Carriers: USPS, UPS, FedEx to deliver your orders.

  • Website Hosting Platforms: Squarespace to power our online store.

  • Analytics Providers: Squarespace & Google to understand website usage.

• Business Transfers: If Twisted Knit Boutique is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

• Legal Requirements: Twisted Knit Boutique may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., subpoena or court order).

  • Protect and defend the rights or property of Twisted Knit Boutique.

  • Prevent or investigate possible wrongdoing in connection with the website.

  • Protect the personal safety of users of the website or the public.

  • Protect against legal liability.

4. Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your Personal Data when you place an order or enter, submit, or access your personal information.

However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your Personal Data. These may include, but are not limited to:

• The right to access: Request copies of your personal data.

• The right to rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure: Request that we erase your personal data, under certain conditions.

• The right to restrict processing: Request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing: Object to our processing of your personal data, under certain conditions.

• The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.

6. Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our website is not intended for individuals under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Last updated" date at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: customerservice@twistedknitboutique.com